Exterior - Aesthetic Defects
The customer is obliged upon receipt, to unpack and check the products to confirm the absence of external, aesthetic defects, and in the event that there are any, he is entitled to reject the receipt of the item and return it to the distributor, otherwise he must report the existence of aesthetic defects within a period of ten (10) calendar days from the receipt of the item, while in the event that this period expires, he loses any relevant right and is considered that the aesthetic defect was caused after delivery. In case of a timely notification, the company is obliged to replace the item with another item without the external aesthetic defect in a short time. In the event of unconditional acceptance of the item, it shall be deemed to have been delivered in perfect external condition without aesthetic defects.
Returns of products at the company's charge
- The return of products is charged to the company
- In all cases where other than the sold goods are delivered, by type or quantity.
- In the event that at the time of delivery the item has packaging damaged, completely or for the most part.
- In the event that the item is found to have a manufacturing defect (if this is confirmed by the authorized repairer providing the guarantee of good functioning) or lack of a property, which property has been previously agreed in writing with the COMPANY.
- In case of damaged packaging, the customer is entitled to refuse to accept the receipt of the product from the beginning and request its replacement, after consultation with the COMPANY.
- In cases of return with the company's charge, the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is only justified for reasons of force majeure, otherwise the right to replacement under this clause is lost.
- In all cases, the return of the product to be replaced should be made with all the documents that accompanied the product (e.g. DAT, Retailer's receipt, etc.) and its complete packaging (unless it is a defect that was discovered later than the delivery and the packaging does not exist or also except in the case of a product whose packaging was received by the distributors upon delivery of the item). The return of the products at the company's expense will be carried out either by the company's personnel and means of transport or by courier, or at one of the stores maintained by the company.
- During the return of the products, in case of manufacturing defect or lack of a written agreed property and depending on the case, the repair or replacement will be carried out, or else cancellation of the transaction if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and checked by the company, in case of cancellation, the refund to the customer will be made in the same way as the payment was made (i.e. with a cash refund in case the purchase was In particular, in the case of a purchase charged by debit/credit card, the company's obligation to refund the amount is limited to the declaration of the cancellation of the transaction to its partner bank that services the company's transactions (which subsequently, if it is not the issuer of the debit/credit card in question, will forward the notification of the cancellation of the transaction to the bank issuing the card in order to cancel the charge based on its policy and the contract it has concluded with the customer). The company, following this information to the cooperating bank, bears no responsibility for the time and manner of execution of the counterbilling, which is decided by the issuing bank of the debit/credit card, which is regulated by the aforementioned bank's contract with the customer.
- In the case of cash payment, if the customer had chosen the option of "collection from the shop", the refund will be made by returning the money to the customer from the shop where he/she made the collection of the product. The refund will be made no later than within fourteen (14) working days of both the product and the price (the latter from the day of the return of the product).
- In the event that the products are returned damaged or incomplete, the company has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally and without any further action, to set off its claim against the customer in whole or in part against the price received.
Returns of products which are considered defective at the time of delivery at the company's expense
- In case any product/s are found to be defective on delivery to the customer (hereinafter referred to as DOA for short), the return of such product/s shall also be at the company's cost.
- In this case, the return of the defective product(s) can be made either by the customer himself in any store maintained by the company, or by sending it/them, with the company bearing the costs of collection, by means of its absolute choice and after consultation of the customer with the company's staff.
- The return of products deemed defective on delivery (DOA) will be accepted upon declaration by the customer within seven (7) calendar days of delivery thereof to the customer for mobile phones, and within ten (10) calendar days of delivery thereof to the customer for other categories of products. At the same time, the product must be free of any damage or defects caused by the owner's fault, other than the diagnosed defect, and must have all original documents that accompanied the product (e.g., A.O.T., Retailer's Receipt, etc.) all its accessories and its complete packaging.
- The determination of the manufacturing defect is always done by a technical inspection of the device. In the case of white appliances (i.e. refrigerators, electric cookers, washing machines, etc.) and air conditioners, a visit by the technician of the authorised workshop of the supplier company and a written confirmation of the diagnosis of the defect of the appliance are required, so that the product is considered to be defective on delivery (DOA).
- In case of return of the products (DOA), and provided that they have been previously received and checked by the company, the item will be replaced with a similar device (condition and characteristics, etc.), otherwise in case the customer rejects by law the replacement, a refund will be made to the customer, in the same way as the customer paid the purchase price (i.e. cash refund in case the purchase was paid in cash, cancellation of debit/credit card charge in case of purchase with debit/credit card charge, etc.). and so on) with the company's care. In particular, in the case of a purchase charged by debit/credit card, the company's obligation to refund the amount is limited to declaring the cancellation of the transaction to a bank cooperating with the company that services the company's transactions (which subsequently, if it is not the issuer of the debit/credit card in question, will forward the notification of the cancellation of the transaction to the bank issuing the card in order to cancel the charge on the basis of its policy and the contract it has concluded with the customer). The company, following this information to the cooperating bank, bears no responsibility for the time and manner of execution of the offset, which is decided by the issuing bank of the card or regulated by the aforementioned contract between the bank and the customer.
- In the case of cash payment, if the customer had chosen the option of "collection from the shop", it will be done by returning the money to him from the shop where he made the collection of the product.
- The refund will be made no later than within fourteen (14) working days of both the product and the price (the refund of the price in the above ways within fourteen (14) days of the return of the product to the company).
If the customer has purchased a product that has been deemed defective on delivery (DOA), and has the right to return it at the Company's expense, as specifically set forth above, then he/she may return to the COMPANY, and the complementary products of that item (for example, if a digital camera is deemed defective on delivery, the customer has the option to return the storage card that was purchased with that camera).
Right of withdrawal
- From the day of submission of the customer's order until the expiry of fourteen (14) calendar days from the date of conclusion of the service contract (when it is such a contract), or from delivery (when it is about products) and even when there are several in the same order from the delivery of the latter and when there is an obligation to deliver products at regular intervals from the delivery of the former, the customer is entitled to withdraw from the sale.
- This withdrawal is unjustified and without any charge to the customer and if the item has already been delivered the customer must return the product unused, exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. No return is understood in the event that the customer has used or activated the item even once, in which case the product is considered used.
- The declaration of withdrawal is made in writing or electronically and the company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it is received.
- Following the withdrawal, the company is obliged to reimburse the price received.
- The refund to the customer will be made in case the purchase was paid by debit/credit card as follows: the company will be obliged to inform the bank with which it cooperates for the processing of these transactions, of the cancellation of the transaction in question (in which case the bank will then, if it is not the same issuer of the debit/credit card in question, forward the information on the cancellation of the transaction to the card issuing bank in order to proceed with the cancellation of the charge based on the policy it applies and the contract it has concluded with the customer). The company, after such notification to the cooperating bank, shall not be responsible for the time and manner of execution of the offsetting, which is decided by the card issuing bank and regulated by the aforementioned contract between the bank and the customer.
- In the case of cash payment, if the customer had chosen the option of "collection from the store", the refund will be made by reimbursing the amount to him by the store where he made the collection of the product.The refund will be made no later than within fourteen (14) working days of both the product and the price (the latter, within fourteen (14) days of the delivery of the product).
- Delivery costs are not refunded only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by COMPANY. Also the customer is obliged (unless the supplier has offered to collect the goods himself) to return the goods within 14 calendar days from the day on which he notified the withdrawal.
The company is entitled to reject the notice of withdrawal if the goods are not offered for return legally and properly, i.e. in the condition in which they were delivered and not used. If the customer, if the company, at its free discretion and by way of derogation, accepts the return of a used item in view of the withdrawal, the customer is liable to compensate the company for the reasonable reduction in value of the item due to its use. The company shall be entitled to agree with the customer on the compensation even by mutual set-off. If the withdrawal concerns the provision of services, the customer must pay an amount proportional to the services provided up to the date of the withdrawal. If the consumer exercises the right of withdrawal, any linked contracts shall automatically terminate, at no cost to the customer.
Exceptions to withdrawal
There is NO withdrawal in:
- Service contracts after the full provision of the service, if performance has begun with the prior express consent of the customer and with the customer's acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the supplier
- Products which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items.
- Contracts where the consumer has specifically requested a visit from the supplier to carry out urgent repairs or maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods in addition to the spare parts which were necessarily used in the performance of the maintenance or repair work, the right of withdrawal applies to those additional services or goods
Safe products - Warranty conditions
The products distributed by the company are long-lasting products that carry all necessary certifications for safe operation. The products are accompanied by written instructions for use (except for simple to use products) and a written guarantee of good operation of reasonable duration, in Greek, where this is mandatory by law. The warranty form, if provided, always includes the name and address of the guarantor, the product to which the warranty refers, its exact content, its duration, its local scope of validity, as well as the rights granted by the applicable law. The warranty of the appliance is valid, according to the manufacturer, from the date of purchase and allows for free repair of the problem, as long as the following conditions are met:
- The dealer's warranty and proof of purchase of the appliance must be present.
- The warranty and the receipt of the manufacturer's warranty and the manufacturer's proof of purchase must be provided, and the manufacturer's warranty certificate must be accompanied by the receipt of the warranty and the manufacturer's proof of purchase.
- The manufacturer's warranty form must not exclude the damage
